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Terms and Conditions

Terms

These terms and conditions outline the regulation and rules for the usage of mytravelegend.com website and
Travelegend LLC’s Services. By accessing mytravelegent.com or using Travelegend LLC’s Services we assume¬†that you accept these terms and conditions in full. Do not continue to use this website if you do not accept the terms and conditions on this page.¬†

Mytravelegend.com website is managed by Travelegend LLC, at Sharjah Media City, Sharjah, United Arab Emirate.

Travelegend LLC company license issued by Sharjah Media City Free zone and Department of Economic Development falls under the Dubai mainland jurisdiction. 

We will not trade with or provide any services to OFAC and sanctioned countries.

 

Cookies

Mytravelegend.com employs the usage of cookies. By using mytravelegeng.com you are giving your consent to the usage of cookies. Cookies might be use on some parts of our website to enable certain functionalities or ease usage for site visitors. 

 

Booking and Product Information

If anything is unclear about booking client, should contact Travelegend LLC to resolve unclarity before final
conformation. Client will receive travel documents after full payment listed is confirmed. Binding contract between client and Travelegend LLC is formed when client confirms booking on mytravelegend.com or when client agrees to the booking plan discussed with sales representative. Travelegend LLC may not fulfill the booking or fulfill order in the case of insurmountable obstacle.

Services provided on mytravelegend.com or by Travelegend LLC is both in English and Finnish.

Individual customers can make bookings through this website, email or whatsapp. Corporate customers can make bookings through this website or e-mail.

When customer does the booking it is his/her responsibility to have travel insurance, correct and valid travel documents. When customer does the booking it is his/her responsibility to provide correct traveller information, correct and valid travel documents for correct person when booking for visa or flights through us. We offer visa and flights for that person who’s name customer will write.

Travelegend LLC is not responsible for damages of any kind, or any disadvantage to customer due to wrong information provided by customer, accidental or intentional.

Travelegent LLC can not always guarantee that the trips and packages offered on mytravelegent.com are always up to date or available at that moment when customer makes an order or pays for the order. This is as availability must always be checked with a third-party that produces the end service. In the case that customer has paid an order that is in part or as a whole no longer available from a third-party, customer is entitled to a refund on the part(s) of order that no longer available. In the case of whole order not full fillable client is entitled to a full refund.

Person under the age of 18 or otherwise minor shall not make bookings through this website.
Bookings for person under the age of 18 or otherwise minor shall only be made by legal guardian or person travelling with minor. If booking includes international travel, it is clients’ responsibility to make sure of international travel regulations for minors and comply with them.

On general, trips that can be paid directly on mytravelegend.com are also available. In case of accommodations or with trips including  accommodation we need to usually check availability separately. Package deals are also available that are paid directly so that the availability is more certain or they are pre-booked for our packages. None of the above in this paragraph is binding for Travelegend LLC, and is handled case by case.

Travelegend LLC is not responsible for the organization of tours nor for the fact does the description of tour
correspond the actual tour. This as the producer(s) of tour(s) are third-party provider(s).

In case that the tour is not happening due to tour organizer or provider customer may receive refund through Travelegend LLC, in the case that payment not yet made to provider. Customer must inform Travelegend LLC of any problems regarding tour or tour provider as soon as possible. Notification of problem no longer accepted after a day.

Travelegend LLC is nor responsible for the organization of travel packages nor the fact does the description of travel package correspond in actual the travel package. This as the producer(s) of travel packages are third-pary provider(s).

Travel package does not include any flights. Travel packages and flights are different products even though they might be charged or paid together. In the case of delayed or cancelled flight(s) Travelegend LLC or travel package provider is not responsible for the expenses or disadvantage to customer.

Customer should seek compensation in this case from provider of flight service or / and from travel insurance.
Travelegend LLC is not responsible for the organization of Independent packages nor for the fact does the
description of Independent packages correspond in actual the Independent packages. This as the producer(s) of Independent packages are third-party provider(s). Independent packages don’t include a guide or any advice body during the trip, it is the customer’s responsibility to mange independent package trip. Independent packages are not complete or uniform packages, even though products might be covered under same adverisment, text or otherwise described together.

Travelegend LLC is not responsible for damages or disadvantage to customer if part of the
package is not fulfilled due to third-party provider. If part of the package is not fulfilled due to third-party provider Travelegend LLC must to the best of its abilities assist customer in seeking refund from third-party provider. If during independent package trip customer encounters problem outside of canceled trip, trip transportation or accommodation through us we hold no responsibility to resolve problem. If flights related to independent packages are canceled or delayd, Travelegend LLC is not responsible for damages or disadvantage to customer.  Customer should seek compensation in this case from provider of flight service or / and from travel insurance.

Travelegend LLC is not responsible for the affect of weather, natural phenomenon, local instabilty or any outside effect to the booking. Ttavelegend LLC has no liabilty of damages or disadvantage coming from conduct, information or service of third-parties.  

Travelegend LLC fufills conditions made by thrid-parties, all of witch are not mentioned on  mytravelegend.com

Booking Time

In general travel packages should be reserved at least over two weeks before travel package in question.
Confirmation of availability of travel packages may take up to two business days. General Trips happening in the UAE can be booked one day before and in other countries two days before. Travelegend LLC still reserves the right not to fulfill trip order on short notice. Business days are determined by travel package’s or trip’s destination country.

Payment

Online payment is done through safe payment gateway. Paypall and Stripe. After payment is made, client will get confirmation/voucher of their booking to their email that they provided. Travelegend LLC will provide confirmation of booking as soon as possible after confirmed payment.

We accept payment by Visa or Matercard debit or credit cards in AED for our services.

Customer can also make payments directly to company bank account.

Cardholder must retain a copy of transaction records and Travelegend LLC policies and rules.
 

When making payments client follows payment gateway’s rules and regulations. Customer must use only payment information provided here or from Travelegend LLC email, which is listed end of this page.

Travelegend LLC is not responsible for damages or disadvantage to customer for the usage of wrong payment
information. If payment not confirmed within minimum booking time for each product Travelegend LLC reserve the right to cancel transaction and client is entitled to full refund. If payment not confirmed within the time otherwise stated or agreed through conversation Travelegend LLC reserve the right to cancel transaction and client is entitled to full refund.

Sale dates and times are determined according to UAE time and time zones. In the case where sale price ends at notified date and / or time and customer pays booking later that that time Travelegend LLC reserve the right to cancel transaction and client is entitled to full refund. In the case where sale price ends at notified date and / or time and customer pays booking later than that due to time zone difference Travlegend LLC reserve  the right to cancel transaction and client is entitled to full refund.

Person under the age of 18 or otherwise minor shall not make payments through this website.
Payment for person under the age of 18 or otherwise minor shall only be made by legal guardian or person travelling with minor.

If a third-party has changed the prices and does not match the price on the mytravelegend site, Travelegend reserves the right to change the price and not sell the product at the price of its website, however, the customer has the right not to accept the new price.

In the case that Travelegend LLC books an flight to customer and the third-party price for that flight has changed between the time when booking order was made by customer and price of booking was paid by customer,Travelegend LLC reserve the right to charge the difference between the two third-party prices. Alternatively client is entitled to full refund.

On group flight bookings Travelegend LLC reserve an offer from an third-party for a certain number of travelers. The price stated on the offer is divided between travelers on the group, but responsibility to complete payment is with the one who confirmed booking.

Disputes or claims regarding purchases from mytravelegend.com or from Travelegend LLC are governed under the laws of UAE and our domicile is the United Arab Emirates.

 

Content and License

Travelegend LLC grants you a limited license to use this site. This license in non-transferable, non-exclusive and is pursuant to the rules and regulations of these terms and conditions and the compliance of though. Travelegend LLC reserves the right to change, suspend or discontinue any aspect of this site at anytime. Travelegend LLC may also at any time without notice or liability cancel your license to this site and limit access to services on this website or the  website itself or any part of it. Outside of exceptions in these terms and conditions you shall not own, loan, rent, lease, copy, license, modify, improve any new or existing part or aspect of this website or works of Travelegend LLC.

Linking to this website is permitted without written permission provided that links are clearly acknowledged and usage of their is in good faith. Travelegend LLC reserve the right to demand at any time the removal of links to our website from your website, profile or other internet portal. By linking to this website we assume that you agree to these terms and conditions in full. If you do not agree to these terms and conditions do not link to this website anymore.

You are allowed to access, view and visit this site as well retain copies of pages on this site for personal use.
Travelegend LLC reserve the right to terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.

Unless otherwise stated Travelegend LLC and / or its licensor partners own its intellectual property rights for all materials. Travelegend LLC reserves the rights to its intellectual property rights.
This site may contain advertisements and/ or sponsor ships. The advertiser and/ or sponsor is soly responsibility for insuring that these materials included on the site comply with applicable laws. Travelegend LLC in not liable for any acts, materials or policies of any advertiser(s) or sponsor(s).

We can not guarantee that this website complies with the laws of your region, If using website outside of United Arab Emirates it is your responsibility to ensure compliance with local laws and regulations.

 

Disclaimer

To the broadest extend allowed by law, we exclude all guarantees, conditions and proposals relating to this website and the usage of it and of any company policy. To the broadest extent possible of that the website and the information and services on the website or provided by Travelegend LLC are provided free of charge, we will not be liable for any loss or damage of any nature. To broadest extend possible we have no liability of any kind regarding the content appearing on our website.
If any part of the terms and conditions is found to be invalid or unenforceable, the remaining previsions shall
regardless continue to be in full force and effect.

You agree to indemnify and hold Travelegend LLC, its affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due  to or arising out of or relating to your use of the website, including also your use of the website to provide a link to another site or to upload content or other information to the website, or your breach of the Terms and conditions.

 

Violation of Terms and conditions

You understand and agree that in Travelegend LLC’s sole discretion, and without prior notice, we may terminate your access to the this website. We may also exercise any other means available and remove any unauthorized user information, if we believes that the information you provide has violated or is inconsistent with these Terms and conditions, or violates the rights of Travelegend LLC, or any third party, or violates the law. If damages or disadvantage to Travelegend LLC arise from your actions that violate these terms and conditions, we may to the broadest extend allowed by law demand compensation for these damages and disadvantage. You accept that monetary damages may not provide a sufficient remedy to Travelegend LLC for violations of these Terms and conditions and you consent to injunctive or other equitable relief for such violations. Travelegend LLC may release user information about you if required by law or subpoena.

 

Cancellation and refund policy

Due to our many partners and products cancellation and refund policies varies based on the product. Generally cancellation and refund policy is told in the product’s description. Following policy is general rules and apply when there is not more specific policy.¬†

If a product doesn’t list any refund or cancellation conditions, then in general there is no cancellation option for that product.

With flights or hotels booked through website API, the cancellation or change is not possible through with
us anymore. Cancellation or change is still possible through end-service provider, airliner for example. On flight bookings we always follow airliner’s cancellation and refund policies.¬†

On group flight bookings  in the case that any of the travelers cancels the booking Travelegend LLC reserve the right to withhold refund if no replacement traveler can be found. This is true even in the case of sickness or  injury, in such case customer should apply for compensation from travel insurance. If refund from third-party provider is possible, customer group is entitled to refund on the cancelled part. Travelegend LLC reserve  the right to charge from customer group any changes or raises to group flight price from third-party provider due to cancellation. In the case of traveler that is under the age of 18 or otherwise minor the responsibility for payment is with the one that made booking for minor. 

We are often following third party cancellation and refund rules as such we might not always have control of cancellation of refund possibilities. Third-party cancellation and refund policies might not always be the same for our customers directly.

If refund
from third-party provider is possible, customer group is entitled to refund on the cancelled part, Travelegend LLC¬†retains the right to charge cancellation and refund fees.¬† Cancellation and refund fees might be based on conditions of third-parties, Travelegend LLC’s policies or to payment gateway’s policies . If a product doesn’t list cancellation and refund fees for third-parties or Travelegend LLC it will still include at least fees from the payment gateway. If a product lists cancellation and refund fees for third-parties or Travelegend LLC there will still be added payment gateway’s fees. Payment gateways refund fee is of originally paid amount. Product refers to anything we sell on our website.

If Customer is delivered wrong order or wrong booking is fulfilled customer is entitled to refund. Customer must notify us in a timely manner about wrong order or booking. Generally replacing or changing an order to an another is generally not possible. Here we go by case by case bases and is dependent on third-party policies and Travelegend LLC policies. 

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.

 

Contact information 

Travelegend LLC
info@mytravelegend.com
+971585282102   

P.O. Box   515000, Sharjah Media City, Sharjah, UAE

 

                                                                                                                                                                      Last modified on the 17th of December 2018