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Terms and Conditions

Terms and conditions

Responsible operator

Travelegend is part of the Finnish Trade Register and operates under business ID Y-3001896-5. Travelegend acts as a reseller and invoices for its own activities. Travelegend is not a tour operator, but it work closely together with it cooperation corporate DMC’s.

Travelegend has been in direct contact to Finnish Tourism Association, the Consumer Representative and the Consumer Advice, to get in order to get the right instructions for its operation. Travelegend operates according to the instructions given by the Finnish Tourism Association, the Consumer Representative and the Consumer Advice. In the case of a combined travel arrangement in accordance with the EU Directive, Travelegend will act upon it in accordance with the instructions given at the time.


If anything is unclear about booking client, should contact Travelegend to resolve unclarity before final confirmation. Services provided on or by Travelegend is both in English and Finnish.

By booking, the customer agrees to comply with the terms and conditions of Travelegend. When making a reservation, the customer undertakes to enter into an agreement. Binding contract between client and Travelegend is formed when client confirms booking on or when client agrees to the booking plan discussed with sales representative. Travelegend may not fulfill the booking or fulfill order in the case of insurmountable obstacle.

On group bookings Travelegend reserve an offer from an third-party for a certain number of travellers. The price might stated on the offer is divided between travellers on the group, but responsibility to complete payment is with the one who confirmed booking.

Bookings for person under the age of 18 or otherwise minor shall only be made by legal guardian or person travelling with minor. If booking includes international travel, it is clients’ responsibility to make sure of international travel regulations for minors and comply with them. The notifier is responsible for ensuring that the age of the child during the trip corresponds to the reported age.

Travelegend is not responsible for damages of any kind, or any disadvantage to customer due to wrong information provided by customer, accidental or intentional.

Travelegend reserve the right not to do booking or cancelled t the booking or fulfill order in the case of insurmountable obstacle or other reason.


Customer will receive travel documents/tickets after full payment listed is confirmed.

When customer does the booking it is his/her responsibility to have travel insurance, correct and valid travel documents. When customer does the booking it is his/her responsibility to provide correct traveller information, correct and valid travel documents for correct person. 

If customer is delivered wrong order or wrong booking is fulfilled customer is entitled to refund. Customer must notify us in a timely manner about wrong order or booking. Generally replacing or changing an order to an another is generally not possible. Here we go by case by case bases and is dependent on third-party policies and Travelegend policies.


The price is the current price estimate, the final price is always calculated on a case-by-case basis. The final price is always calculated according to the amount of the original currency. The price can be varied seasonally.  Availability and rates are subject to change at the time of booking.

Price as another currency than the product original currency has to match to the original currency amount. If there is a difference, it will be charged from the buyer if there is for currency lost.

Travelegend can price its own work depending on its content, such as planning or making reservations, and can charge service or cancellation fee.


Travelegend can not always guarantee that the trips and packages offered on are always up to date or available at that moment when customer makes an order or pays for the order. This is as availability must always be checked with a third-party that produces the end service. In the case that customer has paid an order that is in part or as a whole no longer available from a third-party, customer is entitled to a refund on the part(s) of order that no longer available. In the case of whole order not full fillable, client is entitled to a full refund.

On general, activities that can be paid directly on are available. In case of activities by on request or accommodations, we need to check availability always separately. None of the above in this paragraph is binding for Travelegend, and is handled case by case.

Travelegend is not responsible for the organization of accommodation, activities or tours who provide by third party, this as the producer(s) of tour(s) are third-party provider(s).

In case that the tour is not happening due to tour organizer or provider, customer may receive refund through Travelegend, in the case that payment not yet made to provider as also after payment if the third party agree to refund. Customer must inform Travelegend of any problems regarding tour or tour provider as soon as possible by e-mail.

If  travel product is not fulfilled due to third-party provider, Travelegend must to the best of its abilities assist customer in seeking refund from third-party provider.

Travelegend is not responsible for the affect of weather, natural phenomenon, local instability or any outside effect to the booking. Travelegend has no liability of damages or disadvantage coming from conduct, information or service of third-parties. 

If the consumer buys a travel package or a combined travel service from Travelegend, he/she will be sent a standard information form about EU directive. Third party is a responsible tour operator and have or if have insolvency protection.

  • General terms concerns for each travel package or combined Travel Service, unless otherwise stated.
  • Additional tours need to book advance.
  • The airport transportation is ordered according to the flight information provided by the customer.
  • Travel insurance, visa or flight tickets does not included.
  • Information about doctors, hospitals, local authorities, and consulates can be obtained from accommodation place or from a guide in the tours.
  • Finland belongs to EU, travel documents from other countries citizenships you can check from the link.¬†
  • Information on the visa regulations of other countries is given separately, we need to know the customer’s nationality in the passport.

If a flight reservation is arranged through Travelegend, it will only act as an intermediary.   In the case of delayed or cancelled flight(s) Travelegend is not responsible for the expenses or disadvantage to customer. The customer must be in direct contact with the airline. Customer should seek compensation in this case from provider of flight service or / and from travel insurance.


Invoice need to pay according to the instructions given and the due date, before the actual travel, or by different agreement. If the customer has made a pre-booking payment, the amount will be refunded on the remaining invoice.

Online payment is done through safe payment gateway.. We accept payment by Visa or Matercard debit or credit cards for our services. Cardholder must retain a copy of transaction records and Travelegend  policies and rules. All payment gateway feel are provide by payer. 

Customer can also make payments directly to the bank account, in this case all transfer fees are provide by payer. Account details are informed in invoice.

In some cases, the payment may be made directly to a third party or service provider. In this case, specific instructions are given to the client in writing.

After payment is made, client will get confirmation/tickets/voucher of their booking/payment to their email that they provided. Travelegend will provide confirmation of booking as soon as possible after confirmed payment.

When making payments, client follows payment gateway’s rules and regulations. Customer must use only payment information provided from Travelegend.

Travelegend is not responsible for damages or disadvantage to customer for the usage of wrong payment information. If payment not confirmed within minimum booking time for each product Travelegend reserve the right to cancel transaction and client is entitled to full refund. If payment not confirmed within the time otherwise stated or agreed through conversation Travelegend reserve the right to cancel transaction and client is entitled to full refund.

Sale dates and times are determined according to the supplier time and time zones. In the case where sale price ends at notified date and / or time and customer pays booking later that that time Travelegend reserve the right to cancel transaction and client is entitled to full refund. In the case where sale price ends at notified date and / or time and customer pays booking later than that due to time zone difference Travelegend  reserve  the right to cancel transaction and client is entitled to full refund.

Person under the age of 18 or otherwise minor shall not make payments through this website.
Payment for person under the age of 18 or otherwise minor shall only be made by legal guardian or person travelling with minor.

If a third-party has changed the prices and does not match the price on the mytravelegend site, Travelegend reserves the right to change the price and not sell the product at the price of its website, however, the customer has the right not to accept the new price.

In the case that Travelegend make a booking for a to customer and the third-party price for that fl has changed between the time when booking order was made by customer and price of booking was paid by customer, Travelegend reserve the right to charge the difference between the two third-party prices. However, this is always considered on a case-by-case basis.

Changes and additions after booking or transfer the travel for another person.

Travelegend retains the right to charge the changing and additional fees. Customer need to pay all costs for the service provider, resulting from the changes, and all the cost of money transfer due to changes.

Cancellation and refund policy

Travelegend follow supplier and third party cancellation policies, but can customize them to fit them¬† working hours and days. The cancellation must be notified by the reservation number or other clear notice to the sender’s email before the last due date.

Due to our many partners and products cancellation and refund policies varies based on the product. Cancellation and refund policy is told by e-mail, in the offer or in  booking confirmation. Following policy is general rules and apply when there is not more specific policy from third party.

If a product doesn’t list any refund or cancellation conditions, then in general there is no cancellation option for that product.

If the third party cancellation and refund rules are not been updated to Travelegend,  case must be agreed separately. 

Third-party cancellation and refund policies might not always be the same for our customers directly.

If refund from third-party provider is possible, customer is entitled to refund on the cancelled part. Travelegend retains the right to charge cancellation and refund fees.¬† Cancellation and refund fees might be based on conditions of third-parties, Travelegend’s policies or to payment gateway’s policies . If a product doesn’t list cancellation and refund fees for third-parties or Travelegend it will still include at least fees from the payment gateway. Any costs incurred by the customer for cancellation will be paid by the customer.

If a product lists cancellation and refund fees for third-parties or Travelegend there will still be added payment gateway’s fees. Payment gateways refund fee is of originally paid amount. Product refers to anything we sell, also on our website.

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing bank of the credit card.

Unused travel services will not be refunded to the passenger. If the passenger does not arrive at the place of departure at the time agreed, Travelegend shall have the right to cancel the services included in the price of the passenger’s journey without repayment.


Travelegend documents sent to companies or other entities may not be shared with third parties without its consent. They must also not be used in advertising or otherwise to benefit from them if they are not used for their intended purpose.

Under EU law, a responsible tour operator is the one who sells a travel package or a combined travel service to the consumer.

Travelegend work for different time zones where working days are set to different days than in other countries, but will try to respond to messages as soon as possible.

Travelegend may use it’s DMC partners details for advertises, services, accounts, offices, names or other features in it’s work or website. DMC=Destination Management Company.

Travelegend not do cooperation or provide any services to OFAC and sanctioned countries.


Disputes or claims regarding purchases from or from Travelegend are  request primarily be solve with Travelegend. The customer can also contact to official consumer advice if necessary. website is managed by Travelegend.

  • Contact information¬†
  • +971 585282102¬† ¬†
  • Visit address: Blue Bay Tower 306,
  • Marasi drive, Business Bay,
  • Dubai, United Arab Emirates




These terms and conditions outline the regulation and rules for the usage of website and
Travelegend’s Services. By accessing or using Travelegend’s Services we assume¬†that you accept these terms and conditions in full. Do not continue to use this website if you do not accept the terms and conditions on this page.¬†

Cookies employs the usage of cookies. By using you are giving your consent to the usage of cookies. Cookies might be use on some parts of our website to enable certain functionalities or ease usage for site visitors. 

Content and License

Travelegend grants you a limited license to use this site. This license in non-transferable, non-exclusive and is pursuant to the rules and regulations of these terms and conditions and the compliance of though. Travelegend  reserves the right to change, suspend or discontinue any aspect of this site at anytime. Travelegend  may also at any time without notice or liability cancel your license to this site and limit access to services on this website or the  website itself or any part of it. Outside of exceptions in these terms and conditions you shall not own, loan, rent, lease, copy, license, modify, improve any new or existing part or aspect of this website or works of Travelegend. Travelegend is not responsible if the written country-specific information and policies on its website have changed subsequently.

Linking to this website is permitted without written permission provided that links are clearly acknowledged and usage of their is in good faith. Travelegend reserve the right to demand at any time the removal of links to our website from your website, profile or other internet portal. By linking to this website we assume that you agree to these terms and conditions in full. If you do not agree to these terms and conditions do not link to this website anymore.

You are allowed to access, view and visit this site as well retain copies of pages on this site for personal use.
Travelegend reserve the right to terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.

Unless otherwise stated Travelegend and / or its licensor partners own its intellectual property rights for all materials. Travelegend reserves the rights to its intellectual property rights.
This site may contain advertisements and/ or sponsor ships. The advertiser and/ or sponsor is sole responsibility for ensuring that these materials included on the site comply with applicable laws. Travelegend  in not liable for any acts, materials or policies of any advertiser(s) or sponsor(s).

We can not guarantee that this website complies with the laws of your region,  it is your responsibility to ensure compliance with local laws and regulations.


To the broadest extend allowed by law, we exclude all guarantees, conditions and proposals relating to this website and the usage of it and of any company policy. To the broadest extent possible of that the website and the information and services on the website or provided by Travelegend are provided free of charge, we will not be liable for any loss or damage of any nature. To broadest extend possible we have no liability of any kind regarding the content appearing on our website.
If any part of the terms and conditions is found to be invalid or unenforceable, the remaining previsions shall
regardless continue to be in full force and effect.

You agree to indemnify and hold Travelegend, its affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due  to or arising out of or relating to your use of the website, including also your use of the website to provide a link to another site or to upload content or other information to the website, or your breach of the Terms and conditions.

Violation of Terms and conditions

You understand and agree that in Travelegend’s sole discretion, and without prior notice, we may terminate your access to the this website. We may also exercise any other means available and remove any unauthorized user information, if we believes that the information you provide has violated or is inconsistent with these Terms and conditions, or violates the rights of Travelegend, or any third party, or violates the law. If damages or disadvantage to Travelegend arise from your actions that violate these terms and conditions, we may to the broadest extend allowed by law demand compensation for these damages and disadvantage. You accept that monetary damages may not provide a sufficient remedy to Travelegend for violations of these Terms and conditions and you consent to injunctive or other equitable relief for such violations. Travelegend may release user information about you if required by law or subpoena.

Last modified on the November 2019